Welcome to our FAQ section, designed with the same thoughtful care we put into our Scandinavian-inspired children’s essentials. Below you’ll find answers to common questions about our products, delivery, payments and more.

About Little Dutch

What is Little Dutch’s style philosophy?
We specialise in thoughtfully designed, gender-neutral nursery items and children’s essentials that blend Scandinavian simplicity with heirloom quality. Our collections focus on sustainable materials, timeless designs and pieces that grow with your child.
Who are Little Dutch products designed for?
Our products cater to modern families who appreciate:
– Gender-neutral designs that work for all children
– High-quality, sustainable materials
– Thoughtfully curated nursery essentials and play items
– Scandinavian-inspired aesthetic that’s both functional and beautiful

Products

Do you offer gender-specific products?
We intentionally design our collections to be gender-neutral, allowing all children to enjoy our products without stereotypical colour schemes or themes. Our “Floral Dream” and other collections are created to be universally appealing.
What age range are your products suitable for?
Our range covers essentials from newborn through early childhood:
– Baby Care & New Parent Essentials for infants
– Nursery items for newborns
– Children’s Clothing up to early school age
– Play items for various developmental stages

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an account” after entering your details. This allows you to track orders, save preferences and checkout faster in future.
I forgot my password – how can I reset it?
Click “Forgot password” on the login page and enter your email address. You’ll receive instructions to create a new password within minutes.

Shipping & Delivery

Where do you ship to?
We ship worldwide from our Manchester studio, excluding some Asian and remote regions. During checkout, simply enter your address to confirm we can deliver to your location.
What are my delivery options?
We offer two thoughtful delivery options:

Standard Shipping (£12.95):
– 1-2 day processing
– 10-15 day delivery via DHL/FedEx after dispatch
– Real-time tracking included

Free Shipping (Orders over £50):
– 1-2 day processing
– 15-25 day delivery via EMS after dispatch
– Eco-conscious option for non-urgent orders
How can I track my order?
You’ll receive tracking information via email as soon as your parcel is dispatched. For Standard Shipping, this will include a link to monitor your package’s journey in real-time.

Payments

What payment methods do you accept?
We accept:
– Visa
– MasterCard
– JCB
– PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

Returns & Exchanges

What is your return policy?
We offer no-hassle returns within 15 days of delivery. Items must be unused and in original packaging with tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Still have questions?
Our Manchester-based team is happy to help with any other queries. Contact us at [email protected] and we’ll respond within 24 hours.

With care,
The Little Dutch Team