At Little Dutch, we want you to be completely delighted with your Scandinavian-inspired children’s essentials. If for any reason you’re not satisfied with your purchase, we’re here to help with our straightforward returns process.

Our Returns Policy

We accept returns of most unworn, unwashed items with original tags attached within 15 days of delivery. Please note that for hygiene reasons, we cannot accept returns on the following items:

  • Baby Care products (opened or used)
  • Bathtime items that have been opened
  • Personalized or made-to-order products

Important: All returned items must be in their original packaging with tags attached. We reserve the right to refuse returns that don’t meet these conditions.

How to Return an Item

Follow these simple steps to return your Little Dutch purchase:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you wish to return or exchange.
  2. Wait for Approval – Our Manchester-based team will respond within 2 business days with return instructions.
  3. Package Your Item – Securely pack the item in its original packaging with all tags attached.
  4. Ship Your Return – Send the package to our returns address (provided in your approval email) using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival):

  • Refunds will be processed to the original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
  • Original shipping costs are non-refundable

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Please follow the same return process and indicate your desired exchange item in your return request.

Damaged or Defective Items

If your Little Dutch item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and we’ll arrange for a replacement or refund.

Return Request Template

To expedite your return request, please use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Little Dutch Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Product Name: [Product Name] Product Code/SKU: [If available] Reason for Return: [Change of mind/Defective/Wrong item received/etc.] For exchanges, I would like: [New product details if applicable] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Returns Address

All returns should be sent to:

Little Dutch Returns
28 Princess St
Manchester, GB M7I 7FO

If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

With care,
The Little Dutch Team